Connect acquired customer care solution provider, Service CX Limited for an undisclosed sum.
Service CX Limited, which is located in Windsor, specialises in market-leading integrated technologies and services such as Calabrio WEM, ServiceNow CSM and Five9 cloud contact centre.
Connect which is headquartered in London, launched in July 2019, following a merger of Connect Managed Services and G3 Comms. The transaction will strengthen the Connect global client portfolio which includes a broad range of organisations in the public and private sector, such as banks, financial services providers, manufacturers, retailers, media companies and healthcare and pharmaceutical companies.
The Browne Jacobson corporate advisory team comprised senior associate, Sam Sharp (Picture) and associate Sian Harrison. They were supported by the banking team which included senior associate, Melanie Hilton and legal assistant, Florence Kennedy whilst associate, Christian Burchardt advised on the corporate tax side of the transaction.
Law Firms: Browne Jacobson;
Clients: Connect Managed Services ;